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Frequently Asked Questions |
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- What happens if I have hardware problems with a non-program laptop?
- We cannot provide hardware warranty service on any computers that are not in the program without a charge. You must follow the
instructions for that manufacturer's warranty. For example, if your hard drive fails, you might have to ship the computer
back and be without it for a week or longer. Or, the company may send you the part and require you to replace it yourself!
- Students in the program receive on-campus hardware support and we have loaner availability for extenuating circumstances.
- Will you support any software issues for non-program laptops?
- We can support other computers with software issues but there are out-of-pocket expenses for each instance of support.
One incident of virus or spyware removal would cost $120 or more!
- On-campus software support is included in the initial purchase of the PC Student Laptop Program.
- What happens if I spill something on my computer or otherwise accidentally damage it?
- Accidental damage warranties are not usually included in the purchase of most laptops. Purchased separately, this usually
costs $200! If you do not have this protection, a repair such as a cracked screen can cost over $400, and more serious
damage may mean you need to buy a new computer.
- Students in the PC laptop program are covered for accidental damages.
- If my non-program computer crashes, will you restore it back to use?
- We can restore the operating system back to use for a fee of $80 per hour.
- After fixing a program laptop, we will restore it back to the state it was in when you received it. We will re-load the operating
system, Microsoft Office, and all the anti-virus and anti-spyware software that came with the laptop.
- Can I buy the support package without purchasing the entire Laptop Program?
- No. The PC Student Laptop Program is a bundled valued provided by CompUtopia in partnership with Providence College.
- What's the difference between a consumer-class laptop and a business-class laptop?
- Consumer-class laptops are designed for the single home user for entertainment and daily tasks and generally include only a one year warranty with
limited technical support requiring you to send the laptop to the manufacturer for repairs. Business-class systems are built around security, reliability,
manageability, and affordability with much longer, stable lifecycles. When enrolling in the Providence College Laptop Program, you will be receiving
only the highest quality business-class laptop available with on-campus technical support and service.
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205 Hallene Rd. A6, Warwick, RI 02886
1-401-732-5588 ext. 689
1-800-638-0286 ext. 201
highed@computopia.com
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Providence College
Computer Store & Service Center
Conveniently Located on Campus in Lower Davis Hall
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