|
|
" Product Returns Frequently Asked Questions "
 What do I need to do to return a non-defective product for credit or exchange?
- The product should be factory sealed and your request must be made within 30 days of your invoice date.
- You will need to obtain an RMA (Return Merchandise Authorization) number by filling out and submitting the online Return Merchandise Authorization Form. Or, you may call Customer Service at 401-732-5588.
- Your product must be returned in the original manufacturer's packaging with all the documentation and software that came with the item.
- Do not write ANYTHING on the manufacturer's packaging. Our ability to take your product back is dependent upon our ability to return it to our vendor, unless we are responsible for your ordering mistake.
- Write your RMA# on your address label only, or if you are bringing it to CompUtopia just write the number on a piece of paper and attach it to the box with scotch tape.
- Return your RMA product to us within 7 days of receipt of your RMA# or we may not be able to take it back and give you credit.
How do I return a defective product for replacement?
- You will need to obtain an RMA (Return Merchandise Authorization) number by filling out and submitting the online Return Merchandise Authorization Form. It will be necessary to give a good description of the problem you are experiencing. Or, you may call Customer Service at 401-732-5588.
- The product will either be repaired or replaced depending on the manufacturer's policy.
- The turn around time is dependent on the manufacturer's queue for repair or the product availability if they are replacing it.
- Our Customer Service Department will either recommend that you send it directly to the manufacturer or have you return it to us to be sent out. Some manufacturers require specific troubleshooting to be done by the end user. If we are able to procure the RMA# for you, we may supply you with instructions and recommend that you send it directly to the manufacturer to reduce your down time.
* If you are shipping a product to us or to the manufacturer, always use a carrier that will provide you with a tracking number for proof of delivery purposes. If your product does not arrive at its destination, your repair or credit cannot be processed.
|
 |
|
