On-Line Web-Based Help Desk
CompUtopia will provide your end-users with a simple Web-based Help Desk interface that will allow them to simply and easily notify our Help Desk support staff that they need assistance. This is just one of the simple ways we provide to your user community to ask for technology assistance and as a result, increase staff productivity.

Priority Phone Support
CompUtopia will provide your end-users with a direct number into CompUtopia's Help Desk and Support Center. Our support staff will be able to quickly start the process of working through and resolving your end-user's technology problems, thereby restoring your staff's productivity.

Remote Control PC Support
CompUtopia will simply and securely, connect to your end-user's computer system, network server, router, switch or firewall to simply and quickly resolve the problem at hand. We expect to be able to resolve 80% of the technical support calls remotely quickly and effectively. Calls not able to be resolved remotely can then be scheduled for on-site resolution.

On-Line Asset Management
CompUtopia's On-Line Asset Management systems will provide up-to-date, detailed hardware, software and configuration information simply and automatically. This information will provide the foundation for technology planning, software license compliance and other technology management functions allowing your business to utilize technology effectively.

On-Line Asset Reporting
CompUtopia's On-Line Asset Management systems will provide the basic building blocks from which to provide automated periodic and ad-hoc reporting. Asset reports can be as detailed as required or can be presented as a high-level executive summary. Reports range from Service History Reports to Service Level Reports to Graphical Performance and Capacity Reports and many more.

Spyware and Adware Removal
Our Help Desk staff will be able to remotely access your company's PC's quickly and easily to remove the troublesome and costly adware and spyware infestations that are commonplace in many companies today. In those cases where the infestation is so severe, CompUtopia can rebuild your machine to its original state.

Anti-Virus Management
CompUtopia's will verify that your Company's Anti-Virus program is being updated according to the schedule set in your Anti-Virus Program and that updates are happening as expected. Additionally, CompUtopia will verify that that your company's policies regarding updates, services and scheduled scans are happening as expected.

Patch Management
CompUtopia will validate and monitor that your systems are receiving and applying vendor's security patches and updates on a timely basis. These updates are critical to providing stability and security to your population of computing and infrastructure devices. Many large scale outages experienced by companies today are a direct result of not paying attention to today's ever-changing threat landscape.

Software Update Monitoring
CompUtopia will validate and monitor that your computers are receiving and applying Microsoft Windows updates on a timely and planned basis. These updates are critical to providing stability and security to your computers and servers by preventing the latest attempts to breach your security.

Regularly Scheduled Weekly On-Site Technical Visit
CompUtopia will have a member of your dedicated Account Support Team visit you facilities on a recurring, regularly scheduled basis. This will provide time for proactive, pre-scheduled tasks as well as increase the level of familiarity with your organization. Personal interaction with your staff is a critical success factor in successfully utilizing technology to further your business' goals.

Emergency On-Site Support
CompUtopia will dispatch technical resources from your dedicated Account Support Team to handle unplanned emergencies. Our charter will be to return you to Business Functionality, not just to return your hardware to functionality as the manufacturer's warranty promise.

Basic Documentation
CompUtopia will develop a comprehensive baseline network documentation package including IP Schemes, Network Infrastructure Diagrams, Server Configuration (services, applications, etc), and Windows Domain Configuration. This documentation package will provide the basis for intelligent management of your network devices and systems and is instrumental in supporting your technology needs.

Event Monitoring
CompUtopia will deploy automated tools that will continually monitor Microsoft Event Logs. Anomalies in the event log will be flagged and notifications are automatically sent to appropriate person or organization. These tools will allow CompUtopia to identify and resolve problems in a proactive, rather than reactive manner. This "Ounce of Prevention Beats a Pound of Cures" approach will keep you systems and staff up and running.

Service Monitoring
CompUtopia will deploy automated tools that will continually review the services running on your servers. We will analyze that data and turn off unnecessary services. CompUtopia will also proactively monitor all windows services to ensure that they are running correctly. Services that abnormally terminate or fail will be flagged with notifications sent to the appropriate person or organization automatically. These tools will allow CompUtopia to identify and resolve problems in a proactive, rather than reactive manner. This "Ounce of Prevention Beats a Pound of Cures" approach will keep you systems and staff up and running.

User, File and Share Administration
CompUtopia will create, review and administer the configuration of user accounts and shares, as well as to administer security rights and permissions to information stored on your corporate network. This will be performed in accordance with the security policies of your organization and in accordance with generally accepted Best Practices.

Monthly On-Site Maintenance
CompUtopia will schedule and perform a monthly, on-site maintenance visit to verify the state of equipment. Additionally, CompUtopia will perform a monthly, redirected test restore of data to validate the tape drive appears to be functioning properly. Servers, infrastructure devices and UPS equipment will be visually inspected and pertinent testing and maintenance functions will be performed.

Backup Monitoring and Administration
CompUtopia will verify that the backup processes are functioning as scheduled and that no abnormalities are occurring. CompUtopia will discover the root cause of abnormalities and work in conjunction with the client to take corrective action. In safeguarding your important business data, it is important that these services be reviewed on a regular basis.

Router Management
CompUtopia will monitor your routers to ensure that your links to other locations and networks are up and running. CompUtopia will work with you telecommunications providers to restore connectivity in the event of outages. CompUtopia will also analyze your router configurations and apply any appropriate updates so as to fortify your network against changing vulnerabilities.

Firewall Management
CompUtopia will monitor your firewall to ensure that your links to other locations and networks are up and running. CompUtopia will work with you telecommunications providers to restore connectivity in the event of outages. CompUtopia will also analyze your firewall configurations and apply any appropriate updates so as to fortify your network against emerging vulnerabilities.

E-Mail and Web Hosting Support
CompUtopia will work with your selected vendors in providing support for hosted applications such as E-Mail and Web sites. CompUtopia will provide the technical expertise in interfacing with the providers of such critical business applications.

ISP and WAN Provider Support
CompUtopia will work with your providers of key telecommunication services like your Internet connection and WAN connections to other offices to ensure that your access to critical services remain available and are restored as quickly as possible in the event of an outage. Migrating through the telecommunications minefield will become our responsibility, leaving you to concentrate on your business.

3rd Party Vendor Management
CompUtopia will provide technology support to your critical applications vendors such as those providing E-Mail, Intranet\Extranet applications and line of business software. CompUtopia will help bridge the gap between your need for business support and the underlying technology that delivers those services for you.